Shipping Policy

Order Processing

Thank you for shopping with Grab Nexus. We are committed to delivering your order as quickly and efficiently as possible.

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times:

• United States: 7–15 Business Days

• Canada: 7–15 Business Days

• United Kingdom: 7–15 Business Days

• Australia: 7–18 Business Days

• Europe: 7–18 Business Days

• Other International Locations: 10–25 Business Days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available.

Customs, Duties & Taxes

International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee recovery of the package or issue a refund.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at [YOUR EMAIL ADDRESS]. We will work with the shipping carrier to investigate the issue and assist you as much as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. We will review your case and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM